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Having trouble with Relic AI? We aim to respond within 48 hours.

Common questions

My video is stuck on "generating"

Video generation takes 3–5 minutes. If your job has been pending for more than 10 minutes, it may have encountered an error — check the Queue tab. Your credits are not charged for failed jobs.

I didn't receive my free credits

Free credits are added automatically after your first Sign in with Apple. If your balance shows zero, sign out and sign back in. If the problem persists, email us with your Apple user ID.

My purchase didn't add credits

In-app purchases are processed by Apple and can occasionally be delayed. Wait a minute and pull to refresh the Profile tab. If credits still haven't appeared after 5 minutes, email us with your Apple Order ID (found in your receipt from Apple).

How do I delete my account?

Email support@relicai.app with the subject line "Delete my account". We will remove all your data within 30 days.

Where are my videos stored?

Generated videos are saved locally on your device in the Library tab. They are also stored on our servers for 30 days. After 30 days the remote copy expires, but your local copy is permanent.